FAQs

Here’s a list of our most frequently asked questions, we have tried to provide as much information as possible.

All orders placed on the Chris Lewis website are confirmed with an email. We shall then give you an ETA for your order. If you haven’t received an order confirmation email please get in touch with us through using the contact box.   All orders placed on the website are subject to acceptance and availability, we reserve the right to decline any order. Payment must be accepted and the billing address verified before we can dispatch any item unless through prior agreement.

Personalised or sized orders cannot be cancelled or amended. If you need to amend any other items, please contact us to see if we can help with your request, this cannot be guaranteed. Unfortunately once an item has been marked as processing, we cannot usually cancel or amend the order.

All items will be sent to you in our bespoke Chris Lewis branded gift boxes. Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive the package.

If the order is in stock we aim to dispatch with 7 days of receiving your order. If the order is out of stock we shall contact you and let you know and then with your approval make it in the workshop and this normally takes 30- 60  days. Please see the delivery section of the website for more details. Should you need an item for a certain date please contact us to discuss your requirements.WHEN WILL WE DISPATCH YOUR ORDER ?
If the order is in stock we aim to dispatch with 7 days of receiving your order. If the order is out of stock we shall contact you and let you know and then with your approval make it in the workshop and this normally takes 30- 60  days. Please see the delivery section of the website for more details. Should you need an item for a certain date please contact us to discuss your requirements.

We shall dispatch after hallmarking your order.   Usually an order takes 30-60 days.  We shall stay in touch and give you due notice.  Should you need an item for a certain date please email us to discuss your requirements.

We use Royal Mail registered delivery for all UK deliveries or Parcelforce 48hr service.  For all orders that are shipped outside the U.K. and for more detailed information please refer to the deliveries section of the website.

Should you live in a destination that charges customs or import duties, these will be charged once the parcel reaches its destination country. The recipient of the parcel must pay for these charges, unfortunately we cannot advise on these prices as customs policies and import duties vary widely from country to country. We would recommend seeking further advice from your local customs office before placing an order.

If your delivery has been delayed, please contact us and we will provide you with the tracking number. If an item is lost, or damaged the claim for compensation must be filed with the delivery company, unfortunately we cannot be held responsible for goods that are delayed or lost in transit.  But we shall assist you in making a complaint or compensation claim with the delivery company.

Whilst we make every effort to ensure your item is presented to you at a high standard, we cannot be held responsible for the condition in which you receive the package. If the items inside appear to be damaged or faulty please notify us within 48 hours of receiving your order.

If you need assistance in making a claim with the carrier we shall help you submit a report of damaged or incomplete parcel.

In general we do not accept returns as we have production made each item based exactly on your order and it reflects exactly the items on the website or the items you have viewed at a trade show.  Personalised, bespoke or items made with specific measurements cannot be returned.  Earrings cannot be returned for hygiene reasons. Chris Lewis silver is made by hand, each piece is individual and therefore slight alterations from the images shown on the website may occur and this is not seen as good reason for return.
If you wish to return an item for a refund, you must notify us first via e-mail within 14 days of receipt of the parcel.  Until the item reaches us, it remains the responsibility of the customer, we would recommend returning the item via a tracked delivery service as we cannot be held responsible for returns that are lost in the post.
Items must be returned in perfect condition, unworn and inside all the original packaging. Once we receive the item back with us, we shall process a refund within 7 working days, we do not refund return postage costs. We cannot be responsible for the time in which your bank may take to clear the monies. Your statutory rights are not affected.

To ensure the longevity of your jewellery we would recommend that you read our excellent jewellery care guide.  Should you want to know more information on how to care for your jewellery please use the website contact form and we will be happy to advise further.

We make all our jewellery exclusively in high quality 925 sterling silver, which is comprised of 92.5% pure silver, alloyed (mixed) with 7.5% other ‘base’ metals, usually copper and never nickel.  Pure silver is relatively soft so the alloy with added base metals ensures sterling silver jewellery is robust enough to wear.

We make all our jewellery exclusively in high quality 925 sterling silver, which is comprised of 92.5% pure silver, alloyed (mixed) with 7.5% other ‘base’ metals, usually copper and we never use nickel as it can cause allergies.

Chris sends all jewellery requiring a hallmark to the Birmingham Assay Office. All items above 7.78 grams being sold as silver in the UK must be hallmarked to confirm that they meet the legal standard. If you have any queries about the hallmark or the metal used in your Chris Lewis Silver Jewellery please email.