In general we do not accept returns as we have production made each item based exactly on your order and it reflects exactly the items on the website or the items you have viewed at a trade show. Personalised, bespoke or items made with specific measurements cannot be returned. Earrings cannot be returned for hygiene reasons. Chris Lewis silver is made by hand, each piece is individual and therefore slight alterations from the images shown on the website may occur and this is not seen as good reason for return.
If you wish to return an item for a refund, you must notify us first via e-mail within 14 days of receipt of the parcel. Until the item reaches us, it remains the responsibility of the customer, we would recommend returning the item via a tracked delivery service as we cannot be held responsible for returns that are lost in the post.
Items must be returned in perfect condition, unworn and inside all the original packaging. Once we receive the item back with us, we shall process a refund within 7 working days, we do not refund return postage costs. We cannot be responsible for the time in which your bank may take to clear the monies. Your statutory rights are not affected.